Effective date: September 28, 2026

Welcome Haven of Care, PLLC (“Welcome Haven,” “we,” “us,” or “our”) respects your privacy. This policy explains how we handle information collected through thewelcomehaven.com.

Information you provide

When you use our website’s contact form, we receive the name, email address, and message you submit. If you contact us by phone or email, we receive the information you choose to share in that communication.

Please do not include sensitive medical information in the website contact form or ordinary email. To request an appointment or communicate about your care, use the client portal linked from our website.

Information collected when you visit

Our website and its hosting services may collect technical information needed to operate and protect the site, such as your IP address, browser and device information, pages requested, and the date and time of your visit. The site may use cookies or similar technologies for its functionality, including remembering certain website settings. You can manage cookies through your browser settings, although some site features may work differently if cookies are disabled.

How we use information

We use information collected through the website to respond to inquiries, provide requested information about our services, operate and improve the website, and protect its security. We may also retain information when necessary to meet legal obligations or resolve disputes.

Appointment and client portal

The “Request Appointment” links take you to a separate client portal at brandi-brown.clientsecure.me. Information you enter there is handled through that portal and is subject to the privacy information presented there and our applicable patient privacy practices.

This website policy does not replace Welcome Haven of Care’s Notice of Privacy Practices, which explains how protected health information may be used and disclosed in connection with your care and describes your rights regarding that information. You may request a copy by contacting us.

When information may be shared

We may share website information with service providers that help us host, maintain, secure, or operate the website and respond to inquiries. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. We do not authorize our service providers to use information we give them for their own unrelated purposes.

Links to other websites and services, including the client portal and Instagram, lead to services with their own privacy practices. Please review their policies before providing information to them.

How long we keep information

We keep website inquiries and technical information for as long as reasonably needed for the purposes described above, unless a longer period is required by law. Information maintained as part of a patient record is governed by our applicable record retention practices.

Security

We use reasonable measures to protect information we maintain. No website, email system, or method of electronic transmission can be guaranteed completely secure. If your message concerns your care or contains sensitive information, please use the client portal or call us.

Children

Our website and therapy services are intended for adults. We do not knowingly collect personal information through this website from children under 13. If you believe a child has submitted information through the site, please contact us so we can address it.

Your choices

You may contact us to ask about, correct, or request deletion of information you submitted through the website, subject to applicable legal and recordkeeping requirements. For requests involving your patient records or other protected health information, please refer to our Notice of Privacy Practices or contact the practice.

Changes to this policy

We may update this policy as our website or practices change. The effective date at the top indicates when this version took effect.

Contact us

Welcome Haven of Care, PLLC
Email: info@thewelcomehaven.com